

Infrastructure and technical roles focus on designing, implementing, maintaining, and securing an organization’s IT systems, networks, servers, and cloud environments. These professionals ensure optimal performance, system uptime, and data security while troubleshooting issues and managing upgrades.
Key competencies often include cloud platforms (AWS, Azure), networking (TCP/IP), scripting (Python), and server administration.
Infrastructure Engineer/Technician: Designs, deploys, and supports physical and virtual infrastructure, including servers, storage area networks (SAN), and security systems. Monitors performance, optimizes systems, and conducts disaster recovery testing.
Network Administrator/Engineer: Configures and maintains LAN/WAN networks, firewalls, routers, and VPNs to ensure secure
and reliable connectivity.
System Administrator: Manages daily IT operations such as user accounts, patch management, software installation, and server maintenance.
Technical Support/Help Desk (Level 2/3): Handles escalated hardware and software issues, providing advanced troubleshooting
and resolving service desk tickets.
Cloud Infrastructure Engineer: Oversees cloud-based infrastructure (public or private), managing migrations, scalability,
automation, and optimization.
KEY TECHNICAL REQUIREMENTS
Technical Skills: Network security, data center operations, cabling, virtualization, and cloud platforms.
Automation Expertise: Proficiency in scripting (e.g., Python) and infrastructure-as-code tools such as Ansible or Terraform.
Security Knowledge: Patch management, system hardening, and vulnerability remediation.
Education: Typically requires a degree in Information Technology, Computer Science, or a related field.
COMMON JOB FUNCTIONS
Troubleshooting: Diagnosing and resolving hardware, software, and network issues.
Infrastructure Design: Planning, building, and scaling IT systems.
Documentation: Creating and maintaining technical documentation and operational runbooks.
Project Management: Leading infrastructure deployments and system implementations.

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